Privacy Policy

1. Introduction

VoxLinker ("we", "us", or "our") operates the website www.voxlinker.com and provides Software-as-a-Service products to our business customers (collectively, the "Services"). This Privacy Policy informs you of our policies and practices regarding the collection, use, disclosure, retention, and erasure of any information relating to you that identifies you or by which you are identifiable ("Personal Information") through your use of our Website, our Services, or information you otherwise provide to us.

We will not use or share your Personal Information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Website and Services. By using the Website, the Services, or providing Personal Information to us, you agree to our collection and use of your Personal Information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

When you create an account, contact us, or use our Services, we may collect the following types of Personal Information:

• Account Information: Name, business email address, password, company name, and contact details
• Profile Information: Biography, profile picture, social media handles, and website URLs
• Payment Information: Billing address and payment method details (processed securely by third-party payment processors; we do not store full credit card numbers)
• Communications: Records of your communications with our support team, including email correspondence and chat logs
• Content You Submit: Affiliate links, campaign descriptions, creative assets, and other content you upload to the platform

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information about your device and usage:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other usage statistics
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Information: Approximate location derived from your IP address or, with your permission, precise location from your mobile device
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 4 for details)

2.3 Information from Third Parties

We may receive information about you from third parties, including: affiliate partners who refer you to our platform, analytics providers, advertising networks, and social media platforms (if you choose to connect your accounts). We combine this information with data we collect directly to provide and improve our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, support, and improve the Website and Services, including processing transactions, managing accounts, and delivering content
• Personalization: To tailor your experience, recommend relevant brands and offers, and display content that matches your interests
• Analytics and Improvement: To analyze usage patterns, conduct research, and enhance the functionality, performance, and security of our platform
• Communications: To send you service-related notifications, updates, security alerts, and administrative messages; and, with your consent, marketing communications about new features or promotions
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, security breaches, and violations of our Terms of Service
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Business Operations: For internal purposes such as auditing, data analysis, and developing new products or services

We process your Personal Information based on: (a) your consent; (b) the performance of a contract with you; (c) our legitimate business interests; or (d) compliance with legal obligations, as applicable under relevant data protection laws.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites recognize your device, remember your preferences, and provide a better user experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., authentication, security). These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage data.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide enhanced features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These may be set by us or our advertising partners.

4.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies (note: this may prevent some features of our Services from working)
• Delete cookies already stored on your device
• Set your browser to notify you when a cookie is being sent

For more information about managing cookies, visit your browser's help documentation or resources like AllAboutCookies.org.

5. Data Sharing and Disclosure

We do not sell your Personal Information. We may share your information in the following circumstances:

5.1 With Your Consent

We may share your information when you explicitly consent to such disclosure, such as when you choose to connect a third-party account or participate in a co-branded promotion.

5.2 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as:

• Cloud hosting and infrastructure (e.g., AWS, Google Cloud)
• Payment processing (e.g., Stripe, PayPal)
• Analytics and monitoring (e.g., Google Analytics, Mixpanel)
• Customer support and communication tools
• Email delivery and marketing automation

These providers are contractually obligated to use your information only to provide services to us and to protect it in accordance with applicable data protection laws.

5.3 Legal Requirements and Business Transfers

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also share information:

• To protect the rights, property, or safety of VoxLinker, our users, or the public
• In connection with a merger, acquisition, sale of assets, or bankruptcy, where your information may be transferred as a business asset (subject to confidentiality obligations)
• To enforce our Terms of Service or other agreements

5.4 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This data may be used for industry analysis, benchmarking, or product development.

6. Data Security

The security of your Personal Information is important to us. We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, destruction, use, modification, or disclosure. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments, vulnerability scanning, and penetration testing
• Access controls and authentication mechanisms (including multi-factor authentication)
• Employee training on data protection and confidentiality
• Incident response procedures to address potential data breaches

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:

• Access and Portability: Request a copy of the Personal Information we hold about you, in a structured, commonly used, and machine-readable format.
• Correction: Request that we correct inaccurate or incomplete information about you.
• Deletion: Request that we delete your Personal Information, subject to certain exceptions (e.g., legal obligations, legitimate business interests).
• Restriction of Processing: Request that we limit how we use your information in certain circumstances.
• Objection: Object to our processing of your information based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time (without affecting the lawfulness of prior processing).
• Non-Discrimination: Not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at privacy@voxlinker.com. We will respond to your request within 30 days, or as required by applicable law. We may need to verify your identity before fulfilling your request to protect your privacy and security.

You may also manage your communication preferences by updating your account settings or using the "unsubscribe" link in our marketing emails. Note that you cannot opt out of receiving essential service-related communications.

8. International Data Transfers

VoxLinker is a global company. Your Personal Information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

When we transfer your information internationally, we take steps to ensure it receives adequate protection. These measures include:

• Using the European Commission's Standard Contractual Clauses for transfers from the European Economic Area (EEA)
• Relying on adequacy decisions issued by relevant data protection authorities
• Implementing additional safeguards such as encryption and access controls

By using our Services, you consent to the transfer of your information to countries outside your jurisdiction, including the United States, where our servers are located.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect Personal Information from Children. If you are a parent or guardian and believe your Child has provided us with Personal Information, please contact us immediately at privacy@voxlinker.com.

If we become aware that we have collected Personal Information from a Child without verification of parental consent, we will take steps to remove that information from our servers and terminate the associated account.

10. Data Retention and Deletion

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods depend on the type of information and the purpose for which it was collected:

• Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes
• Transaction Data: Retained for the period required by tax, accounting, or other legal requirements (typically 7 years)
• Log Data and Analytics: Retained for up to 24 months for performance analysis and security purposes
• Marketing Communications: Retained until you unsubscribe or request deletion

When we delete your information, it is permanently removed from our active systems. Backup copies may persist for a limited period for disaster recovery purposes but are not accessible for routine processing.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page.

If we make material changes to this policy, we will notify you by:

• Sending an email to the address associated with your account
• Posting a prominent notice on our Website prior to the changes taking effect
• Requiring you to affirmatively accept the updated policy before continued use

Your continued use of the Website or Services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority. A list of supervisory authorities is available here.